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Pizza Expo: School of Pizzeria Management

Employee Training & Management,
Part II: Training and Managing Your Staff

With Ann Farrell and Michael Shepherd

Every new hire will cost your pizzeria thousands of dollars in training and mistakes. Learn how to cut down that loss with proper staff management tactics that have worked successfully for Ann Farrell and Michael Shepherd, both of whom have built teams at multiple pizzerias. They'll show you how to set expectations during orientation and pass out templates for staff training—in the kitchen and in the front of the house—that establish a mindset true to your company's mission. Also covered: identifying leaders and managers; evaluating, disciplining and terminating workers; installing incentive and benefit programs that motivate and retain the best team members; and more.